COMPANY: SASFIN BANK LIMITED
DIVISION: Equipment Finance
JOB TITLE: Collections and Client Relations Consultant
MANAGER: Supervisor: Collections and Client Relations
LOCATION: Waverley, JHB
MAIN PURPOSE OF THE JOB
The collection of the equipment finance debtors’ book timeously to minimise bad debt while maintaining a good relationship with clients.
KEY AREAS OF RESPONSIBILITY
Collection of debtors book;
Maintenance of debtors accounts;
Handing over of accounts to Legal department;
Preparation of settlements;
Preparation of delegations;
Dealing with all enquiries and queries regarding the business to enhance excellent client service; and
Assist with ad-hoc functions.
DESCRIPTIONS OF TASKS
1. Collection of debtors book
Manage a book of approximately 3 000 clients;
Collect direct payments telephonically;
Collect ACB payments via debit order system; and
Ensure decent product knowledge is gained in order to effectively collect on different products, e.g. Taxi deals, Sole Props, Lease agreements, Evergreens, etc.
2. Maintenance of debtors book
Sending out monthly invoices/statements both automated and manually generated;
Processing of journals to correct clients’ accounts;
Uploading of different bank statements into the operating system in order to do allocations of payments and ensure that the bank statement balances to the debtors transactions;
Reconciling debtors accounts;
Preparing files for hand over to legal department;
Preparing and collating documentation for delegations;
Dealing effectively with all enquiries and queries via telephone, e-mail, official letters, etc.
Updating client details regarding contact details, banking details, addresses etc. on system;
Maintain detailed record of events on system by making necessary notes in note screen;
Ensure that all warning letters are generated and sent to delinquent clients; and
Ensure that refunds are done accurately and the rules regarding refunds are complied with.
3. Handing over of accounts to legal department
Do proper investigation to establish valid handovers e.g. ITC enquiries for adverse, contacting the landlord and the suppliers for references;
Prepare files for hand-over to legal department after all necessary steps were followed to prevent the file from going legal; and
Ensuring that full exposure is dealt with and handed over.
4. Preparation of settlements/terminations
Ensure that the settlement quote equals the payment received so as to eliminate any losses on settlements;
Prepare settlements for approval and effect on the system after approval;
Termination of accounts and generating ownership and market value invoices; and
Ensure the return of equipment where clients do not require ownership.
5. Preparation of delegations
Ensure proper understanding of legal requirements in order to establish if a delegation is appropriate;
Prepare and collate all documentation necessary to do a delegation; and
Ensure that new clients’ details are updated and correct after a delegation is completed.
6. Dealing with all enquiries and queries regarding the business to enhance excellent client service
Ensure proper understanding of all aspects of the business in order to provide clients with the best service and advice; and
It is requirement to respond within the allowed time frame, to be friendly, professional at all times and not just meet the clients’ expectation but to surpass them.
7. Assist with ad-hoc functions
Assist wherever and whenever necessary with:
Checking new business journals to ensure the correctness of interim rentals charged, first instalment due date, debit order loaded, generating invoices and to be pro-active in contacting new clients;
Finalising ad-hoc debit order run;
Billing of KMG’s Insurance; and
Any ad-hoc functions that might come up in the collections department.
SKILLS/PERSONAL ATTRIBUTES REQUIRED
Minimum matric/GR12 certificate;
At least three years’ previous credit control experience with credit control being the last/current position;
Advantageous to have Cred 1 and 2;
Able to work independently and yet as part of a team;
Computer literate on Word, Excel and Outlook;
Able to work under pressure;
Accuracy in term of numbers;
Good organisational skills;
Need to have excellent problem solving skills;
Excellent communicator, both telephonically and written; and
Follow-through and perseverance.
Cost to Company.
Interested applicants can forward their CV by no later than 27 April 2017.
*Please consider your application unsuccessful if you have not received a response within two weeks of submission.
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